Last Updated: July 27, 2026
If your order arrives and it is not right, we will fix it! Doesn't fit or just not happy with it? You can return any new, unused, and unaltered item within 30 days of delivery and we will issue a full refund to your original payment method.
Every product we sell is brand new, in original manufacturer packaging, and covered by the applicable manufacturer's warranty. We do not sell used, refurbished, overstock, sample, or red-tag items.
All helmet sales are final. For your safety, helmets cannot be returned or exchanged once shipped — a helmet's protective integrity can't be verified after it leaves the factory packaging, so we never resell returned helmets. Please double-check sizing before ordering; call or email us and we'll help you get the fit right the first time.
No restocking fees on standard returns, with one exception: electric bikes have a 10% restocking fee on canceled orders due to the high cost of shipping, handling, and logistics. This fee is waived if the return is due to the customer receiving a damaged item.
Once your return is received and inspected by our team (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2–10 business days after your credit is applied for it to be posted to your account.
If your order arrives damaged, defective, or not what you ordered, contact us right away — we will make it right at no cost to you, including return shipping where applicable.
Issues that arise after use may be covered by the manufacturer's warranty rather than this return policy. See our Terms and Conditions for details, and contact us if you're not sure — we'll point you in the right direction.
We are always a phone call or email away if you have any questions! Call us at 949-404-0873 or email support@discountmotogear.com.